FAQ's
The section is where we post the most frequent asked support questions, hopefully before you need to raise a ticket you get the answer you need through these FAQ's
Repeating Orders After the order has been placed an option to “Order Again?” will appear at the bottom of the app, you can use this to order a repeat...
Wed, 10 Aug, 2022 at 1:22 PM
To set up payment channels on your account, Select payment options from the menu bar. Click the add payment method option. Pick the options from the ...
Wed, 10 Aug, 2022 at 12:56 PM
Gifting feature At OrderPay, we have an awesome feature where you can send gifts to whoever you like! Just follow the steps below in order to send...
Wed, 10 Aug, 2022 at 12:55 PM
Obtaining a Receipt A receipt for each order will be automatically sent to the e-mail address which you nominate when placing the order. ...
Wed, 10 Aug, 2022 at 12:33 PM
Searching for items To Search for specific items please select the magnifying glass at the top of the page. A dynamic search bar will appear...
Wed, 10 Aug, 2022 at 12:41 PM
App issues If you are experiencing issues within the OrderPay App for iOS or Android, force close the App, make sure it is the latest version on t...
Tue, 24 Aug, 2021 at 3:28 PM
Refund for order placed at an incorrect venue If you have incorrectly ordered from the wrong venue, please contact the manager of that venue and p...
Sun, 8 Aug, 2021 at 1:16 PM
Data Policy What personal data is stored? We capture and securely store the following data for each Guest: first name, last name, e-mail address ...
Wed, 10 Aug, 2022 at 12:54 PM