Refund for order placed at an incorrect venue
If you have incorrectly ordered from the wrong venue, please contact the manager of that venue and provide the following information:
Customer name:
Customer Order ID:
Order time:
Order Status:
Amount:
Table Number (If table service):
Order time:
Order Status:
Amount:
Table Number (If table service):
Once the venue has the information they should be able to issue the refund.
If you are still experiencing issues with receiving your refund, please get in touch at support@orderpay.com.
Refund for an order not received
If your order doesn't arrive, please contact the venue's manager and provide the following information:
Customer name:
Customer Order ID:
Order time:
Order Status:
Amount:
Table Number (If table service):
Order time:
Order Status:
Amount:
Table Number (If table service):
Once the venue has the information they should be able to complete your order or issue you a refund.
If you are still experiencing issues with receiving your refund, please get in touch at support@orderpay.com.
