FAQ's

The section is where we post the most frequent asked support questions, hopefully before you need to raise a ticket you get the answer you need through these FAQ's

How to Log In
Wed, 20 Jan, 2021 at 10:05 AM
Managing your Orders
Wed, 20 Jan, 2021 at 10:24 AM
Editing Items & Modifiers
Having released our Operator items & modifiers feature, here are the release notes that explains how it works.  If you have any questions that are ...
Mon, 1 Aug, 2022 at 3:13 PM
Viewing your Order details
Wed, 20 Jan, 2021 at 10:09 AM
Click & Collect Settings
Having released our Operator click & collect settings feature, here are the release notes that explains how it works.  If you have any questions tha...
Mon, 1 Aug, 2022 at 3:16 PM
Order Notes
Here is how you can add notes to your orders.  !Important! Your guests don't see these notes they are for your internal reference. If you want to con...
Thu, 21 Jan, 2021 at 6:24 PM
Opening Times
Having released our Operator Opening Times feature, here are the release notes that explains how it works.  If you have any questions that are not answe...
Mon, 1 Aug, 2022 at 3:18 PM
Contacting your guests
Your order notes are internal and are not visible to you guests.  To reach your guests click the phone icon to see the guest’s contact number if you nee...
Wed, 20 Jan, 2021 at 10:18 AM
Processing a refund.
Made a mistake, your guest isn't happy? Something is out of stock? Or the guest just doesn't want some or all of what they ordered? It's supe...
Thu, 21 Jan, 2021 at 6:31 PM
Stripe Payouts
Stripe Payouts When creating a stripe account, the first payment can take up to 3 days for funds to be processed and available for payout. After t...
Tue, 5 Apr, 2022 at 10:31 AM